Owner Link Help

Who can use Owner Link?
Owner Link is for anyone who owns or leases a Honda vehicle and/or has a current lease or financing contract from financial services. If you do not currently own or lease any vehicles, you may also set up an Owner Link web site - simply indicate "Intend to Purchase" or ""Not Applicable" when asked for the date of purchase.

What should I do if I forget my Username or Password?
Below the Username and Password entry boxes on the login page, click the link marked "Forgot your password?" Enter your email address in the field provided and click "Submit". Your Username and Password will be emailed to you.

How do I update or change my personal information?

You can access your personal profile by clicking "My Profile" from any page on your Owner Link web site. You will see a form that is very similar to the one you filled out when you first registered, but it already contains your current profile information.
1.	If you wish to change any of your personal information, you may make changes directly in the appropriate box.
2.	When you are finished, click the "Update" button at the bottom of the screen.

How do I change my Password?

To select a new Password at any time:
1.	First, access your personal profile by clicking My Profile from any page on your Owner Link web site.
2.	Click on the "Edit" link on the Personal Information section.
3.	Enter your current password and the new information in the boxes provided. Your new Password must be at least 6 characters long.
4.	When you are finished, click the "Update" button at the bottom of the screen.

How do I add a vehicle to my Owner Link profile?

If you are currently managing one or more vehicles on Owner Link, click the ADD A NEW VEHICLE link, located below the existing vehicle(s) on your "My Vehicles" homepage. If you are currently using Owner Link for financial services account access only, click the MANAGE YOUR VEHICLE link located near the upper left corner of your "My Finance" homepage.
	To add a new vehicle using your Vehicle Identification Number (VIN) or Hull Identification Number (HIN):
	1.	Enter your VIN or HIN in the box provided and click "Submit".
	2.	Choose your vehicle using the drop-down menus. The page will refresh briefly after each selection.
	3.	A box is provided for entering your Anti-theft Radio Code (if applicable).
	4.	Indicate the year you purchased your vehicle by selecting it from the drop-down menu. Select "Intend To Purchase" or "Not Applicable" if you are adding a vehicle you do not own or lease.
	5.	When you have completed this step, click the "Submit" button located at the bottom of the page.
	To add a new vehicle without entering a Vehicle Identification Number (VIN) or Hull Identification Number (HIN):
	1.	Click the link marked "Add a vehicle without entering a VIN or HIN."
	2.	Choose the make, year, model, trim, and color from the corresponding drop-down menus. A box is also provided for entering your Radio Code (if applicable).
	3.	Indicate the year purchased by selecting it from the drop-down menu, or select "Intend To Purchase" or "Not Applicable" if you are adding a vehicle you do not own or lease.
	4.	When you have completed this step, click the "Submit" button located at the bottom of the page.

How do I delete a vehicle from my profile?

From your My Vehicles homepage, click the picture of the vehicle you wish to delete. On the next screen, click the "Edit/Delete" link in the main (left-hand) navigation.
1.	On the next page, click "Delete" (located in the gray box).
2.	You will be asked if you are sure you wish to delete this vehicle. Click "Continue."

Why can't I delete a vehicle from my profile?
The vehicle may have been added by another user. If your Owner Link account includes multiple family members, any family member may add a new vehicle to the profile. However, for security reasons, a vehicle may only be deleted by the user who originally added it to the profile.

How do I add a financial services account to my Owner Link profile?

If you are adding an account for the first time

1.	Click the ACCOUNT ACCESS link, located near the upper left corner of your "My Vehicles" homepage.
2.	Enter your financial services account number or lease number. You can find this on your monthly statement.
3.	Enter your Social Security or Tax ID Number. This number is used for identification, and helps us ensure the safety of your personal data. Read our Privacy Policy.
4.	When you have completed this step, click the "Submit" button located at the bottom of the page.
5.	If you are financing or leasing a Honda automobile through financial services: You will be asked if you wish to manage your vehicle on Owner Link. Select Yes or No.
6.	You're finished! Visit the "My Finance" homepage to start using Account Access.

If you already have one or more accounts in your profile

1.	Click the ADD A NEW FINANCE ACCOUNT link, located below the existing account(s) on your "My Finance" homepage.
2.	Enter your financial services account number or lease number. You can find this on your monthly statement.
3.	Enter your Social Security or Tax ID Number. This number is used for identification, and helps us ensure the safety of your personal data. Read our Privacy Policy.
4.	When you have completed this step, click the "Submit" button located at the bottom of the page.
5.	If you are financing or leasing a Honda automobile through financial services: You will be asked if you wish to manage your vehicle on Owner Link. Select Yes or No.
6.	You're finished! Visit the "My Finance" homepage to start managing your new account.

How do I disable online access to my financial services account?

1.	Go to the Account Overview page for your account (you can find this by clicking the "My Finance" tab and then clicking on the account name).
2.	Click the link marked CUSTOMER INFORMATION.
3.	Click DISABLE.
4.	You will be asked if you are sure you wish to remove this account. Click "Continue."

Where can I find my account number?
Your 8 or 9-digit financial services account number is located in the upper-right, Account Summary box of your monthly statement.

What happens when I remove a family member from my profile?
When you remove a family member from your profile, that person can no longer view information about your vehicles. However, this family member can still log in to Owner Link to view information about vehicles he or she added to the profile. A removed family member who did not add any vehicles to your profile will be prompted to add a vehicle the next time he or she logs in.

Where can I locate my Vehicle Identification Number (VIN) or Hull Identification Number (HIN)?

Every automobile, motorcycle, scooter, and ATV has a unique 15-17 character Vehicle Identification Number (VIN) that contains information about that vehicle. Personal watercraft have a similar unique 15-character hull identification number (HIN).
For help locating your VIN or HIN, choose your vehicle type:

Automobile

Street Legal Motorcycle or Scooter

Personal Watercraft

Off-Road Motorcycle or ATV

Automobile
You can find your 17-character VIN:
	At the base of your vehicle's windshield, on the driver's side
	On your vehicle's registration
	On your insurance statement or proof-of-insurance card
	On your financial services statement
	On new owner surveys or customer satisfaction surveys sent by American Honda Motor Co.

Street Legal Motorcycle or Scooter
You can find your 15-17 character VIN:
	On the Safety Certification Label (usually located on the side of the frame or the steering head)
	On your vehicle's registration
	On your insurance statement or proof-of-insurance card
	On your financial services statement
	On new owner surveys or customer satisfaction surveys sent by American Honda Motor Co.

Personal Watercraft
You can find your 15-character HIN:
	On the hull at the rear of the watercraft
	On your vehicle's registration
	On your insurance statement or proof-of-insurance card
	On your financial services statement
	On new owner surveys or customer satisfaction surveys sent by American Honda Motor Co.

Off-Road Motorcycle or ATV
You can find your 15-17 character VIN:
	On the frame of your motorcycle or ATV (usually on the side of the steering head or the front of the frame)
	On your vehicle's registration
	On your financial services statement
	On new owner surveys or customer satisfaction surveys sent by American Honda Motor Co.

What are the benefits of entering my VIN or HIN?
When you register for Owner Link or add a new vehicle to an existing Owner Link account, you have the option of entering your Vehicle Identification Number (VIN) or Hull Identification Number (HIN).

Benefits of entering your VIN include:

	Quicker registration - our system "decodes" the VIN/HIN to determine your vehicle's year, make model, and color, so you don't have to enter it manually.
	Current offers from your dealer, including sales and service specials
	Up-to-date recall information for your specific vehicle.
	Service reminders from your dealer (auto only).

Entering your VIN or HIN will help you get the most out of Owner Link. But don't worry if you don't have your VIN handy when you register. You can always enter it later by visiting the My Profile area.

What is a Radio Code and where can I find it?
The Radio Code is an access code that allows Anti-theft radios to operate. If your battery is ever disconnected, the radio will be automatically deactivated. It can only be reactivated by entering the Radio Code.

If your Honda came equipped with an Anti-theft radio, you should have an Anti-theft Radio Access Card in your glove compartment. This card contains the access code and the serial number of the radio. If you do not have a card, click on the link to Retrieve your Honda Radio code online.

What is a Navigation Code and where can I find it?
The Anti-theft Navigation Code is an access code that allows the Navigation System to operate. If your battery is ever disconnected, the navigation system will be automatically deactivated. It can only be reactivated by entering the Navigation Code. If your Honda came equipped with a Navigation System, you should have a Navigation Code access card in your glove compartment. This card contains the access code and the serial number of the navigation unit. If you do not have a card, click on link to Retrieve your Honda Navigation Code online.

What happens to my personal information?
The information you supply during registration is used to customize services such as the articles on your Owner Link site. Your information is private - read our Privacy Policy for more about data security and privacy.

Is my personal information secure?
Read our Privacy Policy for more about data security and privacy.

I requested a new password but I never received it in my email. What should I do?
Your new password was sent to the email address you provided when you registered. If you have changed your address since you first registered, the password may have been sent to an outdated address. If your address has not changed, it may be listed incorrectly in our records. Please contact Customer Service to confirm your email address and reset your password.

If I request to have my username/password sent to me, when can I expect to receive the information in my email?
You should receive your login information within 24 hours, often sooner.

When I try to log in, the system doesn't recognize me. Why not?
You may have mistyped your username, email address or password. If you try again and still don't have any luck, click the "Forgot your username or password?" link to reset you password.

If you are using your email address to log in, please make sure that you are using your ?website email address? that you used to setup your account and not your ?financial services email address? that is used for receiving statements and correspondence.

If you continue to have trouble logging in, you can call our Honda Automobile Customer Service. Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number (800) 999-1009.

Please Note: If you have previously checked the box marked "Remember Me," you must still enter your password to log in.

Do you recommend checking the "Remember Me" box on the log-in page?
When you check this box, your username or email address is stored in a cookie on your computer, and is filled in automatically each time you return to our website. You must still enter your password to log in.

Please Note: We recommend this option if you are the only person who uses your computer. To protect the privacy of your personal information, we do not recommend using this option if you are accessing Owner Link from a public or shared computer (e.g., in a school, library or internet cafe).

My email address has changed since I registered or no longer have access to my email, but I've forgotten my password. What can I do?
Contact Customer Service to update your email address and reset your password.

My current email address is different than the one I used to register. How do I change the email address in my profile?
Logon and click on the edit link in the Personal Information section. In the popup, edit the email address and click update. (Click here to go there now.)

I forgot which email address I provided when I registered for Owner Link, and now I can't remember my username/password.
Contact our Customer Service team and they can help you update your email address and reset your password.

Can I close or disable my Owner Link account?
Owner Link accounts can not be disabled. This information is utilized by other American Honda Motor Co., Inc. web properties and by disabling your Owner Link account would disable access to any other accounts you may have established with American Honda. Please contact Customer Service for further assistance.

Can I change my username?
No, unfortunately your Owner Link username is recognized by other American Honda Motor Co., web properties and any changes to this username would affect access to any other accounts you have established with American Honda. We therefore are unable to change your username.

Is it safe to use Owner Link to access my financial services account or make a payment?
We use a secure socket layer (SSL) connection and state-of-the-art encryption software to ensure the safety of your financial data and personal information. Please read our privacy policy for more information.

What information do I need to access my account online?
You'll need your financial services account number or lease number, which you can find on your monthly statement. You'll also need your Social Security number or tax ID. That's it!

When I enter my account number, do I need to enter the dashes or spaces? Do the letters need to be entered in all capitals?
There is no need to include dashes, spaces or capital letters. Just enter your account number and complete the rest of the registration form. Then you can start accessing your account online!

The system is telling me I can't register. Why?
You may already be registered for Owner Link. Try clicking the "Forgot your username or password?" link on the login page. Or, if you just purchased or leased your vehicle recently, your account might not be in our system yet. Try again in a few days, or contact Customer Service for assistance.

Why won't the site recognize my Social Security number?
The Social Security number you enter must match our account records to be accepted. Only the primary buyer may access financial services account information online.

When I tried to register, I was told "this account is not available to be managed in Owner Link." Why does it say that?
This message may indicate one of the following :

Someone else is already managing this account online (only the primary owner may access a financial services account through Owner Link)
There has not been any activity on the account within the last 90 days
The account is no longer eligible due to additional circumstances

If you have further questions, please contact Customer Service for assistance.

The site says my account is already registered, but this is my first time here. What should I do?
It's possible your dealer registered you for Owner Link when you purchased your vehicle. Try clicking the "Forgot your username or password?" link to have your username and "new" password emailed to you. If you are still having difficulty, contact Customer Service for assistance. NOTE: Your dealership may have registered you for Owner Link but does not have the ability to register your HFS account.

Why does the site only use primary buyer information, not co-buyer?
For your security, we restrict account access to one individual per account: the primary owner of record.

How do I disable my financial services online account?
Go to the Account Overview page for your account, which can be found by clicking the "My Finance" tab. Once here, please follow these steps:

Click on the account you wish to disable

Click the link marked "Customer Information".

Click the link marked "Disable".

You will be asked if you are sure you wish to remove this account. Click "Continue."

Besides me, who can access my information on Owner Link?
Only you are authorized to access your account information. Please keep your password secure to prevent unauthorized access.

For your privacy, we do not recommend using the "Remember My Username" feature on the login page if you are accessing Owner Link from a public or shared computer (e.g., in a school, library or internet cafe).

Is there a charge for using EasyPay^SM?
No, this convenient service is offered free of charge to financial services customers.

Once I sign up for EasyPay^SM, how soon will my payment be deducted?
Your payment will be automatically deducted each month on your regular due date. Please note that it can take several weeks to complete the authorization process, so be sure to continue making your regular payment until "Do Not Remit" appears on your monthly statement.

What happens if my payment deduction date falls on a non-business day?
It will occur on the next business day.

Can I change my bank information once I've set up EasyPay^SM?
Yes. Visit the Payment Options section located in your My Finance tab of Owner Link and select EasyPay^SM from the left-hand menu. Then click the link marked "Update your bank account information."

Please note: changes must be received at least 5 business days prior to the scheduled due date in order to be effective for the next scheduled payment.

How can I discontinue EasyPay^SM?
Visit the Payment Options section located in your My Finance tab of Owner Link and select EasyPay^SM from the left-hand menu. Then click the button marked "Discontinue" and then click the button marked "Submit". Please note that if you discontinue EasyPay^SM you will still be required to remit your payment on the due date on your statement.

Is there a charge for using Pay Online?
No, this convenient service is offered free of charge to financial services customers.

When I make a change to my bank account, when will the information be updated?
Changes or updates to your Pay Online bank account information will be updated immediately in the system.

When I make a payment, how soon will it be deducted from my bank account?
All transactions submitted after 5:00 PM Pacific Time or on a non-Business Day will not be posted until the next Business Day. Business Day as used means any day other than a Saturday or Sunday, that is neither a legal holiday nor a day on which commercial banks are authorized or required by law, regulation or executive order to close in The City of New York.

Can I make a payment with a credit card?
No, you cannot use a credit card to make your monthly payments.

If I make a payment using Pay Online, when will it be reflected in my transaction history?
Payments will generally appear in your online transaction history on the next business day unless your payment is submitted between Friday 5:01 PM PST and Monday 5:00 PM PST it will appear in two business days.

Can I change my bank information once I've set up Pay Online?
Yes. Visit the Payment Options located in your My Finance tab of Owner Link and select Pay Online from the left-hand menu. Then click the link marked "Update your bank account information."

How many times do I have to press submit to change the amount of my payment?
Please press Submit only once to avoid making multiple payments.

How many payments per calendar day can I make on Pay Online?
One between the hours of 12 AM and 11:59 PM PST on a particular day.

Can I cancel a Pay Online payment?
Once a Pay Online payment has been submitted it may not be cancelled.

Can I choose a different payment amount for Pay Online?
You may only pay a non-zero amount equal to or greater than $1.00 and/or less than your payoff amount.

How often are updates posted to the online transaction history?
Our system is updated at the end of each business day and will appear on your history the following business day.

Why isn't the information updated instantly in your system?
The technology we use to transmit a day's worth of account updates as a single "batch" is more reliable and more secure than transmitting each update individually.

Why doesn't my online transaction history show my last payment?
It often takes several days to receive and process a payment. Once the payment is reflected in our system, it will appear in your transaction history on the next business day. This will not be the case if you are viewing your online current statement.

How do I add another financial services account to Owner Link?
Click the My Finance tab to go to the My Finance home page. Then, click the link marked ADD A NEW FINANCE ACCOUNT and follow the instructions on the next page.